A blog about creating people-centred organisations, teams, products and leaders
Mini Case Study: Helping a Leading European Insurance Company Navigate Transformation
What does it mean to work with Northshore on your transformation journey? Here is a mini case study based on our engagement with a leading European insurance company.
Why Updating Your Operating Model is Key to Transformation
Having the right operating model for your context is fundamental to successful transformation. Organisations can’t maintain most of their existing operating models and hope to drive the level of innovation and value that they are depending upon for ongoing success.
The Missing Link Between Strategy and Delivering Exceptional Customer Value
How do you connect organisational strategy with everyday work? I often hear from companies where there’s no connective tissue between where they want to go (the strategy, mission, and vision) and what people are currently working on (the day-to-day work of delivering a customer experience).
This gap can lead to all sorts of trouble.
Transformation Won’t Work if You Keep Making This Mistake
Here’s what happens: Leaders often agree with transformation in theory. It sounds great—setting clear objectives, becoming more customer-centric, delivering more value.
But in practice, transformation isn’t just about changing everyone else. As a leader, you need to change, too.
UX: The Key Ingredient for a Customer-Centric Organisation
It’s become a common refrain for CEOs to say they want their companies to be “customer-centric.” This sounds like an excellent goal. So what’s the problem?
For too many companies, “customer-centricity” is a soundbite that doesn’t really mean anything. Yet many already have the tools they need to be customer-centric. It’s just a matter of shining the spotlight on them.
What Do We Mean by Transformation?
Transformation is one of those buzzwords that feels hard to avoid these days. Every company claims to be “doing transformation,” but the term is so vague and open-ended that there’s not a lot of consistency from one organisation to the next.
A Guide to Choosing a Business Transformation Partner
If you’ve decided your organisation is ready for transformation, that’s a huge first step. Congratulations! Now comes the hard work of finding a partner to guide you through this process.
You’ll quickly discover that there is no shortage of options today.
How to Grow Your Design Practice
I often get asked how to build and scale a design practice. Where do you start? And how do you know you’re doing the right thing? It often feels like an opaque and daunting journey into uncharted territory. Here I share fundamental questions and guidance to get you started confidently.